Quality Assurance Systems

Customer Service

The key to consistent quality in janitorial service is control. One doesn’t keep customers happy day after day, and year after year, by crossing your fingers and hoping the workers do a good job. There are many variables involved in janitorial cleaning, and they all have to be executed with precision in order to produce an impressive result and a satisfied customer.

Luckily, in today’s technology age, there are more ways than ever to monitor worker activity and work quality at your facility, ensuring that you receive the high-quality cleaning you expect, not just for the first couple of cleanings, but always.

•    Time & Attendance Guard Software: Our telephone-based time tracking system ensures attendance as scheduled and that the proper amount of time is spent cleaning your building, every time.

•    Quality Inspection Software: Regular inspections of your facility will be conducted to make absolutely certain you’re receiving the high-quality results you expect. Our representative shows up unannounced and uses sophisticated inspection software on a mobile device to evaluate every nook and cranny of your facility. Results and “grades” on the cleanliness are then transmitted via the web to supervisors for evaluation, and remedial action is planned if necessary. These reports can also be e-mailed to you, the customer, as PDF files.

•    Communication: Your voice will always be heard, and it will always be incredibly easy to get in touch with us. E-mail, text, or call the cell phone of your dedicated Account Manager for immediate action. We’ve been known to come let in customers that have locked their keys inside, and to perform emergency cleanings when it turns out the CEO is unexpectedly coming tomorrow! We’re here for you, and the technology we employ guarantees you’ll always be able to get ahold of us, 24 hours a day, 7 days a week.